Jennifer Outland split her professional careers between mental health counseling and hospitality before multifamily property management found her. Born and raised in Tennessee, Jennifer earned her Bachelor’s Degree in Psychology from The University of Tennessee and her Master’s Degree in Marriage and Family Therapy from East Tennessee State University. Jennifer started with Rand Property Management in August of 2015. In four short years at Rand she helped build the organization from 225 units to over 1,600, developed the Human Resources Department, and was promoted to Regional Manager in January of 2018. Jennifer currently lives in Knoxville with her husband and son.
She speaks with us about the ins and outs of property management, hiring quality staff and eating the frog.
www.randpropertymanagement.com
The Rundown
Atlanta Bootcamp
Scaling Up
Getting Started in Property Management
Ruth’s Chris
Creepers
Customer Service
Hospitality
Customer Experience
Follow-Up
Staffing
The Digital Age
Finding A Good Fit
Training
Takeover Challenges
Hiring
Common Errors
The “Eeyore”
Ethics
Core Values
Water Leaks
Common Complaints
Amenities
KPIs
Apartment Turns
Horror Stories
Mold Remediation
Blue Ocean Strategy
Psychology
Eat the Frog
PM Software
Biggest Mistakes
Upcoming Projects
ADP
NOI
Scale Professionally And Personally
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