Deep listening is key to better negotiations. There are five layers to listening! Listening at level five is hard work. Check out why?
In this episode, Jake and Gino talk with Derek Gaunt. Derek is a lecturer, author of Ego, Authority, Failure©, and trainer with 29 years of law enforcement experience, 20 of which as a team member, leader and then commander of hostage negotiations teams in the Washington, DC metropolitan area. He is a hostage negotiation and incident command subject matter expert who frequently speaks at hostage negotiations and SWAT conferences across the country.
The key takeaways include the following:
Book recommendation: The Complete Autobiographies of Frederick Douglass
Learn more about Derek Gaunt: https://amz.run/4Xc4
Learn more about Jake & Gino: www.jakeandgino.com
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