WBP – Negotiate With Tactical Empathy with Chris Voss



Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years.

 

During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service.

 

Chris has taught business negotiation in the MBA program as an adjunct professor at University of Southern California’s Marshall School of Business and at Georgetown University’s McDonough School of Business. He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany. Since 2009 Christopher has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice.

He speaks with us about tactical empathy, emotional intelligence and getting results.

 

22828 FBIEMPATHY

The Rundown


Never Split The Difference
Emotional Intelligence
Tactical Empathy
Start With No
Hyperloop
Epiphany
Ego
Problems: Not If, When
Energy
Negative Emotions
DIGJAM
What’s In It For Me?
Intuitive Listening
Results Are Sexy
Value Pitches
Shifting Goalposts
Accountability
Assertiveness
How Do “We” Fix This?
Hitting It Head On
Middlemen
Preserving Relationships
Proof Of Life
Common Mistakes
Black Swan Group
Harvard
Habits For Success
Endurance
Decision Fatigue
Upcoming Projects
Action Steps

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